The last thing anyone wants to do is complain about the service they just received. Ideally, one shouldn’t have to complain at all because you should get what you were promised. However, that does not always happen, especially when you don't choose your cleaner wisely.
Did you know that the most common cleaning complaints can be resolved by hiring someone who trains its employees and follows a standard cleaning procedure?
In this article, we will not only tell you about the most common cleaning complaints that you may have to deal with your service provider, but also ways to avoid them.
Read on to know more.
Not enough paper towels
One of the quickest way to lose patience with your service provider is when they don't supply adequate paper towels or toilet papers in the washroom. An equipped commercial cleaning company is always well stocked and you will rarely ever have this problem.
The good news is that this problem is easily fixed. If your commercial cleaner is using a multi-fold towel dispenser, then consider changing these for a bigger and better dispenser. Your janitorial company should be able to replace and replenish these free of cost. Roll towels may seem a bit expensive but it all balances out in less wastage and more efficient usage. Multi-fold paper towels are often left sitting on the counter getting wet and wasted. To avoid that, you can discuss with your service provider to get competitive prices on generic refills that usually cost less and last longer.
Restrooms left dirty
The whole point of hiring commercial cleaners is to ensure that the workspace is clean, especially the washrooms. Professional cleaners train their employees who know how frequently to clean and swipe the restrooms. They not only clean the surfaces but also wash-mop under the toilet seats/urinals. They also disinfect the common areas with high-quality materials. When you are looking for commercial cleaning services near me, be sure to discuss with them about their cleaning schedules and whether they follow a cleaning procedure. They should not only maintain a cleaning schedule but also colour code their equipment as well as uniforms. For instance, yellow can be used for the common areas, whereas red or green can be used for washrooms.
Not dusting the surfaces properly
Dusty surfaces are not only unsightly but a health hazard for everyone at the office, especially those who have a respiratory problem. Before you hire your cleaning company, make sure you have categorically requested for dusting of tables and office chairs each day before the employees arrive for work. Apart from swiping the surfaces of all the dust, your cleaning crew should also use vacuum cleaners in heavy footfall areas and also vacuum the air vents in your AC units at least once a week. Allowing dust to accumulate in the air vents can affect the indoor air quality and pose a health hazard for your employees.
Overflowing trash bins
This type of cleaning complaint normally happens when the service provider does not train its employees properly. You should request your janitorial company to train its employees every three months and acquaint them with proper housekeeping practices to avoid this problem. Even after regular complaints, if your janitorial company is unable to fix the problem, then you should either look for another company or request the supervisor to make a site visit for quality inspection. It is only when they are well-apprised of the problem will they be able to fix it.
Lack of vacuuming
This is why it is crucial to have a cleaning routine in place. The cleaning crew should start by clearing out the trash bins and finish with vacuum cleaning. If the vacuuming is done before trash-picking, then some of it may fall on the floor and go unnoticed. However, this problem is avoidable by vacuuming the floors in a counter-clockwise manner to ensure that all the areas are covered.
Just think of how many times do you scrub your toilets at home or wipe your surfaces. What about the trash? One needs to take out trash almost every day. Now imagine when you have to replicate this cleaning model in an office that is used by hundreds of people at the same time.
Most complains arise when your cleaning company is unable to align their standard practices to the size of the company. It goes without saying that a company of five employees would not need the same amount of cleaning efforts as the company of five hundred. Therefore, when you are hiring a cleaning company, make sure that it doesn’t follow a one-size-fits all approach.
Be sure to weed out all the possibility of these complaints by discussing it beforehand.